All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email.

Once your order has been processed you will receive an email confirmation with your tracking number to follow the status of your order.

Shipping Rates

Shipping rates will automatically be calculated at checkout and will match your current location and the weight of your purchase. Studio Yena does not offer any shipping costs.

Switzerland (Domestic shipping)

Until 2 Kg

8.50 CHF

Price Zone 1 (Europe)

0.5 Kg 14.00 CHF

1.0 Kg 20.00 CHF

2.0 Kg 30.00 CHF

*Albania, Andorra, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Great Britain, Ireland, Iceland, Italy, Kosovo, Croatia, Latvia, Lithuania, Luxembourg, Malta, Moldova (Republic), Monaco, Montenegro (Republic), Netherlands, Norway, Northern Macedonia, Austria, Poland, Portugal, Romania, Russian Federation, San Marino, Sweden, Serbia, Republic of Slovakia, Slovenia, Spain, Czech Republic, Turkey, Ukraine, Hungary, Vatican, Cyprus

Price zone 2 (other countries)

0.5 Kg 17.00 CHF

1.0 Kg 27.00 CHF

2.0 Kg 37.00 CHF

Delivery Time

Depending on the stock availability of the items. Studio Yena is working on demand or with a limited stock. Every piece is made-to-order in a limited quantity. The delivery time depends on the number of orders and of the load of work. The maximal dispatch time is 6 weeks from the day of the order. You will receive a confirmation email after your order has been placed, and you will be informed of your delivery date by Die Post.

Tracking number

Once your order has left us, you will receive an email containing a tracking code to track its progress online.

Delivery delay

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email.

Incorrect shipping information and amendments

Once your order has been placed, it is not possible to amend/add any items included in the order or change the recipient details or delivery address. Please note that incomplete or incorrect shipping adresses may result in your parcel being returned or abandoned. Any return shipping fees or loss of items is to be covered by the customer if this occurs.

Duty fees

We are not responsible for any applicable duty fees which may arise upon accepting your parcel. During any international customs process, duty fees may be charges upon receipt. Please don‘t hesitate to write us with any enquiries at info@studioyena.com.

Payment

Studio Yena accepts Mastercard, Visa, credit cards and Apple Pay.